Yes, we are traveling on the worst day of winter yet in Central Oregon. Snow all day, foggy and icy drive to the airport, delayed flights. I'll post a shot of the long-term parking lot. (Our car in front.) It was a little eery-looking, actually - like the parking lot of the lost.
Henry and I have pretty good traveling karma, actually (unlike most of my family members). And tonight we encountered something we've never seen before. Our flight out was delayed so we would miss the connecting flight and the two flights after that (the schedule from hell: 4 planes all through the night.) When we arrived to wearily wait for the inevitable nightmare of rerouting our trip, the counter gal said; "Oh, the Hochschilds. We were just working on your trip a little while ago. We've re-routed you and you're set to go. Here are your new boarding passes." Seriously. Proactive customer service. I was speechless. And we ended up with a better connections and one less plane change. So here's to Horizon Air in Redmond Oregon. They rock.
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